1) How do I get myself a new account?

Signing up with Upstairs Fashion is easy. You will be directed to sign up an account when you check out your shopping cart. It allows you ease of ordering without having to fill out your details each time you shop with us. You will also enjoy the benefits of receiving first-hand notification on new arrival updates, special offers and exclusive discounts!

 

2) I’ve forgotten my password. What should I do?

Just click on the ‘Forgot Your Password?’ link and we will e-mail your password to your registered e-mail address. You may proceed with your shopping cart after you receive a notification email from us.

 

3) Is it safe to shop with Upstairsinstyle.com?

Most definitely! Upon payment and order received, we will email you an order confirmation letter after each purchase is made. A parcel code will be sent to customer after each purchase is delivered for tracking purpose.

We ensure that no personal information will be accessible to anyone else but Upstairsinstyle and yourself.

 

 4) I have already made payment, but I have not received my goods!

For consumer protection, all orders are subject for review, including credit card authorization and verification. As a result on occasion there may be a slight delay in order processing; your patience is greatly appreciated.

 

5)Is your product ready stock / pre-order?

All Upstairsinstyle clothing is ready stock unless it runs out of stock,* and can be mailed out immediately to you! We mail out your purchase by the very next day after payment! (for Pos Laju only).

 

6) I’d like to purchase the item, but it says ‘run of stock’, how?

We understand how frustrating it is when comes to situation like this. Kindly click on the ‘notify me when stock is  available’ button, and it will lead you to the Contact Us page.

At Contact us page,kindly state informations as below:

1) Item Name

2) Color

3) Size

4) Quantity* if you need more than 2 pieces and above

We will try our best to restock your desired item and notify you via email within 1-2 working days.

 

7) What are the payment methods available?

Paypal

Simply select PayPal as your payment option and follow the payment instructions upon check out.

Credit Card

We accept Credit card / Debit Card, Maybank2u, CIMB Clicks, RHB Online, AM Bank, Alliance Online, Hong Leong Online.

Online Bank Transfer

Simply follow the payment instructions upon check out.

 *For Online Bank Transfer* Please send a copy of receipt to us for account reference via Email / FB Inbox. Order will be automatically cancelled if payment is not made within 2 hours.